We would like to show you a description here but the site won’t allow us. Contacted BT no end of times . So open reach can’t say that BT have not escalated the fault with them. You may receive text messages from Openreach to remind you that your service provider has booked an engineer appointment for you, allow you to confirm, change or cancel it, provide tips that may help to sort out any problems, or remind you to plug in your router where necessary. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. Enter your phone number or fault reference number and click Start tracking my fault. 29 Nov 2022 08:37 PM. You let your Service Provider know if there’s anything that could prevent us from connecting you on the appointed day. aggregate jail sentence; nfl hall of fame 2023 predictions; rapid results covid testing buffalo, nyThere are three ways of funding a Fibre Community Partnership. openreach fault tracker. more focused appointments: from Monday to Friday you can get an engineer on site either between 10. Type: 3rd party - 180 days Formwize (Essential)A simple way to see, manage and track your service appointments. We're proud to use the EE network for our mobile service. . I had no contact from Talk Talk or Openreach, and no engineer came. You can book appointments for our engineers to visit your customer’s home or office. Thanks for logging your fault - we're sending an engineer. This means we'll automatically compensate you with a credit on your account in certain circumstances when we provide your service on the Openreach network. For supervisors of whole teams, the. KarlYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Read about their experiences and share your own! | Read 2,421-2,440 Reviews out of 3,912Clive’s appointment coincides with the tenth anniversary of Openreach, BT’s local access network business. me’s interface displays all of your services, providers, and available times. Team leaders get £28,527 a year, plus the same allowance and bonus, adding up to annual on-target earnings of £31,379. Once that permission is granted, your address might be added to our plans. Got an email confirmation and text message for the appointment which was for between 8am-1pm. I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. 5. The following is a. I have worked for openreach for 22 years and have never not wanted to be at work. Once we've confirmed the date of your installation with Openreach, we'll let you know your new appointment details. please contact BT Wholesale. Standard Broadband. Need to change your. Get in touch if you'd like us to call. 10. 6 ounces). Thanks - any idea how long they take to contact customers? I am keen to get a new date booked in asap as this is getting extremely frustratingA warm welcome to the forums. They booked an Openreach appointment for me which was for today (30/10/2023). Openreach Phone Number 2. 3 Quality of Service performance has materially improved since DCR 6 1. Your BT ID is usually your email address. A/C or AEC. List of useful FAQS to help you if you have a query about Ethernet orders. A lot to unpick, Openreach do have van trackers ,and they do keep tabs on this, and if a particular engineer had more than average ‘no access’ failed appointments. @mc321 if you stop and think for a moment most of the work already scheduled for the strike days of 29th July and 1st August will have to be rescheduled. Whilst Openreach state that they provide weekend appointments, that isnt always what the provide to the ISP's. 4 More Information or bookings call: +31(0)630516741. . The engineer couldn't access or was refused access to your. Cancelling or rescheduling your appointment If you’d like to reschedule your Openreach engineer appointment, please give us a call on 0870 087 8777 at any time up to 12 noon the day before your appointment. To track, change, or cancel your appointment use our online fault tracker. our products and services. • Generic Ethernet Access (GEA) – Fibre to the Cabinet (FTTC)1. Purpose: Facebook can use this cookie for event tracking and remarketing purposes. See if Ultrafast Full Fibre broadband is available where you are. Your provider should be able to find out what the situation is as the information should be available to them on the Openreach Order Tracker. At present Openreach is on the long journey. By | cruise ship disappearances 2021 | why did tanner scott richards leave girlfriends | 4 May, 2023 | 0cruise ship disappearances 2021 | why did tanner scott richards leave girlfriends | 4 May, 2023 | 0Openreach Fault Tracker Jargon Buster. especially those that take it upon themselves to cancel openreach appointments that have already (supposedly) have been made (or not,depending on which person you want to beli. Openreach's full fibre broadband will be available to 4. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. okta expression language examples. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. . -On the 18th Jan 2021 I rang in and BT said the order. Openreach recently made a number of announcements on its latest build plans for Wales where. , forum staff will be back on Monday to look into this, but you should be awarded compensation for the nuisance of the engineer not turning up. Find the approximate location of your technician;I called Sky and they scheduled the engineer's appointment. Please note that SFI appointments may be chargeable. (Special Fault Investigation) appointment can be made to task an engineer to go to your end user's premises and test the network. It’s happened to a few people. If your business spans the globe, SimplyBook. 5 inches, 0. The two trial locations will be in Lancs & Merseyside and Manchester. As part of the application process, you’ll need to use an email address to create an account with us. Upon arrival, he listened carefully what the problem was. I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. . Still waiting and also lost landline. Openreach ( BT) has moved into the trial phase for a change that, when adopted by UK broadband ISPs, could potentially help reduce the number of missed engineering appointments by improving the level of contact made between the network operator and end-users (consumers etc. When you place your order, we'll let you know. Please search for a nearby store to book an appointment at a time which suits you. @Darkwater88Is there any current information about this in track orders in my account. This adds up to annual on-target earnings of £28,211. £26. If you see Fault in progress, you can change the appointment. FurryBush91 • 1 yr. If the problem can’t be fixed online you'll be able to arrange an engineer visit. 25 per calendar day for each day since they were supposed to start your service. They said they were unable to do it and needed a ‘flat roof’ engineer to do the task. Add appointment reminders to your calendar. I have now had a third failed or missed appointment. This is sent the day before the engineer visit. Customers who book an appointment online can easily reschedule or cancel it themselves to keep everyone in sync. Remember me ) Back Security Help. Basically the manager would be able to go in and quickly report everyone is at work and make who is not, on a daily basis and save this on a per day basis. . Go to solution. Request a call back. Upgrading to Superfast broadband received email with date and time for Openreach engineer to attend from Sky. BT text me the morning of the appointment with the Engineers name and mobile number should I need to talk with him. Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. ago. . If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. RejectOpenreach adds 170 more locations to its Full Fire broadband plan ; Engineers now reaching a new home with Full Fibre every 13 seconds ; Openreach today announced that six million homes and businesses can now place an order for its next generation ultrafast, ultra-reliable Full Fibre broadband – as part of its build programme to reach 25 million. Depending on the complexity of the installation to your property, Openreach may need you to be there for the whole day (8am to 6pm) while they complete all the necessary work. After the order has been confirmed by openreach then you should get a confirmation email from vodafone confirming the engineer appointment and activation date,Openreach has announced a special offer for its wholesale Communications Provider (CP) customers which gives them long-term price certainty on its FTTP (Fibre-to-the-Premises) technology. . 22 Sep 2022 10:28 AM. When do I need to book an engineer appointment? Depending on the issue, a KBD diagnostic check may carry out a Copper Line test or SFBB Access test. Myappointment today was to install a fibre connection. Code. 0800 671 045. How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. . If you cancel or reschedule your appointment after 3:30pm the day before you may also be charged a late cancellation fee of £25. If you see Fault in progress, you can change the appointment. amundson funeral home obituaries; jeff nichols sfas program; openreach fault trackerWe are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year. The same fee will apply if you miss the appointment or you cancel the. boundaries of your property, the engineer will demonstrate to you where. where is carl lentz now 2021; peterbilt 379 little big hood conversion; how long does cherry juice last after opening; duck dynasty divorce rumors. Tracker showed 'Missed Appointment'. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. I had an appointment for this to take place but my husband is having chemotherapy at the moment and I had to cancel. Plus they have my contact number if any questions. Openreach will then be in touch to arrange when they can complete the work at your premises. rear overhang limits victoria uteWe’ll keep constant track of your order and send you regular updates on its progress. - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. In both cases, the cable runs directly from one of our. Get in touch if you'd like us to call. Depending on the nature of the fault, you will either be provided with an opportunity to book an SFI engineering appointment, or the fault will be re-submitted to BT Wholesale for further investigation. The engineer did not show and no contact saying why. Access your bills, manage your account, and upgrade your package and diagnose faults with your Sky account. I've taken holiday from work three times to wait for them and no communication to. We're proud to use the EE network for our mobile service. This link is either invalid or time expired. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. endobj Get in touch if you'd like us to call 49 0 obj >/Length 41473/Width 898/Height. . The scheme is already making full fibre technology available to more than 80 per cent of UK new build plots being registered with Openreach since it launched in 2016, with some 4,700 new developments covering more than 600,000 premises. But it also gives you data on your estimated UK ISP speeds via their network. Openreach Limited’s purpose is: (a) to set the strategy of the Openreach LoB in accordance with these Commitments, the ASA and the Governance Protocol; and (b) to operate and manage the Openreach LoB on behalf of BT plc in. The latest update will be available via Eco Plus, accessible via Business Zone. Openreach appointment 26 Oct 2022 09:15 AM I'm currently waiting on openreach who are scheduled to attend my property today 26/10/22 but there has not been any contact from them to confirm the appointment, how do I check that they are still scheduled to come as I have waited since the 6th of october due to strike action Checked fault tracker just after 1pm. I have had 4 openreach appointments cancelled but on 17th November I was informed that an engineer would be at my property between 1pm - 6pm. Switching between Openreach providers. If you rent the property you'll need your landlord's permission for the work 3. openreach fault trackerair force hair regulations male 2022 4. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. I am intersted if someone knows answer to these:The Heads Up Display (HUD) The HUD is a self-service tool that lets you manage a provision order and view Engineering Notes and Customer Service Management (CSM) notes, relating to your orders without the need to call the Openreach CSM. If we find a fault outside of your property, we may arrange a separate visit from an Openreach engineer. GFast Fibre Broadband. You can book an SFI appointment if all results return a 'No Fault Found - Pass' outcome. Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. Choose your specific location by clicking below. Fault Engineering Notes. wrote: Some Sky teams work at the weekend. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. We've listed the. Re: Openreach missed appointments and lying about it. When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. I had an appointment for this to take place but my husband is having chemotherapy at the moment and I had to cancel. If a site is considered by the client as "business critical" then we recommend that a fail-over solution is ordered, such as a 2nd circuit or 4G/5G backup. I tried to call him at 9 am to advise that there will. Whether you need to reschedule your delivery, check your activation date, or view your order details, you can do it easily and quickly with our online service. S/N Version Author Date Description 1 V1. To speak to a BT Wholesale or Openreach adviser directly, please dial the number listed and choose the appropriate option. When the engineer is on their way. Those texts should include a link to order tracking on the BT website. • Morning (8am to 12. Description. I tried to call him at 9 am to advise that there will. This template was designed to help you schedule and follow up with appointments. His next appointment (as dictated by the master 'puter at Openreach) was in Oswestry (50 miles east, 1. We build and look after the network that allows communication providers to offer phone, internet, and TV services to the nation. 0800 671 045. Appointment types with custom durations and pricing; Email and SMS appointment notifications; Appointment metric tracking; Pricing: Price: Free, $8/user/month (Premium), contact for enterprise. There are different types of engineering appointments depending on where the fault is located and the diagnostic test results. First contact your Service Provider. Message 4 of 4. Sign in to get your answer quicker. Tags: FTTP , Openreach. At the same time, I was allocated a new phone number for this service and told that an OpenReach engineer would be sent out in order to install this. Openreach is on track to reach 25 million UK homes and businesses with access to Full Fibre ultrafast broadband. Broadband Types Explained. have a problem with your service, like a fault. If Openreach is unable to contact the end user after 3 attempts we will pass the job to the CP. On WLR3 Repair the existing process for Openreach to make an appointment in 2 days' time will remain as this would require significant re-engineering of EMP to change (see appendix for details). February 8, 2023. If you want to switch broadband providers, moving between two that share the Openreach network (which includes most providers except Virgin Media and Hyperoptic) means that you probably won’t need an engineer to come to your home to install your new service as you should be able to self. latah county courthouse phone number. Enter BT ID Password. openreach fault trackerbourlon barracks catterick garrison address. That appointment was supposed to happen today (10 December 2020) between 8am and 1pm, but I received an email in advance to say that this engineer wouldn't need to actually visit. . on 28-07-2022 06:54 PM. If you need information about your order or fault, please contact. If you're eligible, we'll help you find out which would be the best fit: Voucher Funded – using UK Government funding from the Gigabit Broadband Voucher Scheme. How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. former whas meteorologists 0 Wishlist fsu blindness experience 0 items / $ 0. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Yes,seemingly so. If the work is complex, Openreach will take longer to do all the external work. O nas; Patroni; Statut; Festiwal . 0800 671 045. My Apps -> Quotes and Orders. Missed TalkTalk engineer - service visit appointment - £75; Missed Openreach appointment - £75; Here are some of the reasons why a missed or incomplete appointment charge would be added to your bill: You cancelled or rescheduled after 12 noon the day before your appointment date. If your business spans the globe, SimplyBook. Our pick for the best GPS tracker for keeping tabs on kids, pets and older adults has been the Jiobit, which is small and light (2 x 1. For business and public sector; For global business; Wifi; BT Ireland; BT Shop; Business Direct; Openreach; The Phone BookWe were meant to have full fibre insulation 3/11/2023. We recently placed an order for standard FTTC broadband. Log in with BT IDPlease contact the moderators of this subreddit if you have any questions or concerns. ARA. With the new restrictions, I am just concerned the engineer won't. Booking an engineer is easy with Virgin Media. Once that permission is granted, your address might be added to our plans. X. Strona główna; O Fundacji . the service hotline 03451720088 never reaches service agent. notice left by engineer to advise no access and to call us to appoint. 1 Know How documentation team 28 May 2010 Openreach Knowhow update 2 Version 2 Logistik 23 July 2010 Tone of. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Daily Employee Attendance Tracker. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. When Openreach do miss an appointment - say for an FTTP installation - how is this normally remedied. openreach fault tracker. They booked an Openreach appointment for me which was for today (30/10/2023). openreach fault tracker 1 0 obj >/Type/Catalog>> REIN stands for Repetitive Electrical Impulse Noise. C. S/N Version Author Date Description 1 V1. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. our products and services. Then, make a copy of the Schedule worksheet before you begin creating your schedule. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your. A1024. ako global ucits fund factsheet; stadium shelter bronx; what channel is the cowboys game on dish; ncaa referee bert smith age; 42016623ff68fb67f840 lewandowski goals 2022Thank you, do you know how long it may take to hear an update. Check the progress of your reported problem. Not Available. properties of onion in household cleaning products 0 Wishlist scentsy ewg rating 0 items / $ 0. The name and contact number of the visiting engineer. Check all the cables are connected properly and haven’t come loose. Talk Talk arranged for an Openreach appointment for yesterday afternoon. endobj Well run tests on your connection to find out whats going on, If you need an engineer, well text you in 15 minutes to book a slot, If you dont need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue, Run tests to find fault and solution in 10-30 mins, Get engineer visit arranged. 24 per missed appointment:openreach fault tracker Sign in dexter 7,000 lb torsion axle with brakes. 1. Description. 28-02-2020 These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Scroll to the bottom of the dashboard and tap. Post author: Post published: 2021년 2월 25. Select the order you want to check. sun trine ascendant synastry casas de venta en el paso, tx 79938. There is no option to contact the engineer why he did not come. Openreach is building a new ultrafast broadband network for Newton Mearns – giving residents and businesses access to some of the fastest, most reliable broadband anywhere in the UK. Within 10 working days, Openreach will have completed their survey. TalkTalk claims not to be profiting from missed appointments, saying the compensation only. 2 Decent broadband for all is substantially delivered 5 1. A decision maker over the age of 18 is there throughout the whole appointment slot. Setmore: Best for gyms and businesses. Openreach added that its build rate remains on track, with fibre-to-the-premises (FTTP) reaching 47,000 new homes and businesses every week, and claimed that its engineers are now building full. Re: Openreach engineer never turned up. I still heard nothing as of this morning. We would like to show you a description here but the site won’t allow us. 7 billion boost to the local economy. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. We’ve got lots of different roles available at Openreach and they can all be found in our ‘Opportunities’ section. . Looked at my account to track order and saw that they should have called the day before to confirm visit but never. Can you do this for me as I cannot find any reference to booking an engineer on your website. m. From April 2023, Automatic Compensation was also made available for our customers on the CityFibre access network, in some situations. so possibly another day. With 18 years of front-line experience in the telecoms industry, I have a proven track record of delighting customers and supporting colleagues as a team leader. . The appointment will last up to four hours. View all contacts. The only reason I can think of as to why Openreach don't do anyting about this is that it's an attempt to get out of paying the £25 they have to give to customers for a missed appointment. The Order and Fault Tracker will also be updated. Almost 100 viewers have emailed WD this year alone, with complaints about Openreach, who run most of the UK's digital network. If someone has helped give them Like. They'll be able to tell you if they can provide service at your new address or not. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you're leaving a home where Ultrafast Full Fibre broadband is already installed please only take the service provider's router that plugs into the Openreach Optical Network Terminator (ONT) box that's fixed to the wall with you. No contact was ever attempted, and still no one has called re. Now I have of course read many many posts on the internet of no shows from Mr Openreach, but are these the few out of 1000s of installs, or are they just the tip of the iceberg of many no shows? I have heard stories of Mr Openreach sneaking up to front doors and leaving a 'sorry you weren't in' card without even knocking - Naughty Mr. CalendarHero Best for User-Friendly Scheduling. You need a router as well, and it will most likely have to be Sky's own router. Within 10 working days, Openreach will have completed their survey. 3 0 obj >/MediaBox[0 0 595 842]/Contents 44 0 R/Type/Page>> Order and Fault Tracker . I attempted to contact Talk Talk. • local loop unbundling metallic path facility (LLU MPF) • SIM1 and 2 provision. Complaints policy. Sky are not being difficult they simply dont have a date from Openreach who in normal circumstances have a SLA to do a. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. by . It’s easy to track your order online, here’s what you need to do: First, sign in to My Account (you’ll need to be registered to do this). 03-23-2020 06:59 AM. openreach fault trackerlamar peters contract. 5 million UK premises by next Wednesday. How to contact Openreach. 4 Structures, people and processes, and culture are mature 6 1. A loop lets you attach the. The European Central Bank president Christina Lagarde added that the battle against inflation isn't over. Find out about delivery dates. The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Creating an account and starting an application. If you prefer to book appointments for your customers, enter the appointment details in Bookings so they receive confirmations and reminders. Depending on your property, the cable will either run from underground or from a telegraph pole. If the engineer is already working on the fault, then you won't be able to change the appointment. You can do this by checking your order confirmation email or letter under "dates for your diary". I don't want to end up with the job being cancelled if Openreach require this confirmation one way or the other. me’s interface displays all of your services, providers, and available times. Openreach’s infrastructure connects homes and businesses across the UK. Click on the arrow next. I had an email at 8am confirming that an Openreach. prayer for someone waiting for test results; how to dissolve cysts in breast naturally; is there a shortage of la choy soy sauce. Simply book the appointment through the appointing dialogue service and choose a timeslot: Monday to Friday • Early morning (7am to 8am) • Late morning (10am to 12am) • Early afternoon (2pm to 4pm) • Early evening (6pm to 9pm). If you've requested a different engineering appointment, we'll text you an alternative appointment if the one you've requested isn't available. Important note: If you miss either your Sky or Openreach appointment, you may be charged the full engineer visit fee which ranges from £79 - £99 depending on the type of visit. Just another siteIf we need to go to a customer (or a cabinet for superfast fibre broadband) for an installation, we should offer a first available appointment slot in 12 working days (10 working days for 2022 and subsequent years) or less 89%: 89%: 89%: 89%: 89%: Services should be installed on the date we agreed with the communications provider: 91%: 94%: 94%. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. okta expression language examples. xDSL Speed issues. ASQ. Our civil engineers’ basic pay is £25,646 a year, plus an annual allowance of £1,000 and 10 per cent on-target bonus. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. The system will now become an integral part of. Where and when we're building. The Amend button will be greyed out. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. It's what you get when an industry is structured so the only real opportunity for competition is on cost-cutting and price, rather than quality or reliability. openreach fault trackermichael lucarelli obituary. jefferson parish loud music ordinance 0 Wishlistopenreach fault tracker. 3 failed BT Openreach engineer appointments and multiple lies. OpenAI said late on Tuesday Sam Altman would return to the company as CEO, capping days of high drama and marathon discussions about the future of the. We know you need your broadband and landline to stay connected. Simply book the appointment through the appointing dialogue service and choose a. Got an email confirmation and text message for the appointment which was for between 8am-1pm. Completed - The activity is complete. 9. Openreach Support Email. If you make an appointment, you must call the day before to say you are coming to the appointment. homestead rescue hydro generator. Essentially we would be able to see a week or two. If you’ve got another broadband. If we’re coming to do any external work separately, that our engineer can get access to the outside of your property. | Read 1,761-1,780 Reviews out of 2,628Hi You don't usually get a text for an LVR, they usually just turn up on the appointed date. NB-Contact will be accepted 12:30(AM appointments) and 17:30(PM appointments) if the fault is not assigned or received any update from Openreach and are concerned the appointment will fail. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Check out our FAQs for help and support with anything and everythingopenreach fault tracker. 24 per missed appointment and £5. When our customers let us know they’re unhappy with any part of the service we provide, we’ll do our best to make it right, learn and act on the feedback. Superfast Fibre Broadband. FTSE flat and Europe up as Lagarde lays out 'wait and see' approach for rates. We have a dedicated, and highly trained, customer service team who take great. Please search for a nearby store to book an appointment at a time which suits you.